Shipping policy

SMILE NOVA – Shipping Policy

Effective Date: 20/21/2024

At SMILE NOVA, we offer free standard shipping to Australia and the United States.

Australia

Order Processing & Dispatch
Orders for Australia are processed and dispatched Monday to Saturday.

Order Cut-Off Time
The cut-off time for same-day processing is 2:00 PM (GMT+08:00) Australian Western Standard Time (Perth).
Orders placed after this time will be processed the following working day.

Handling Time
0–1 working day

Transit Time
3–4 working days

Estimated Delivery Time
Orders within Australia typically arrive within 3–5 working days.

Shipping Cost
Free standard shipping on all orders.

United States

Order Processing & Dispatch
Orders for the United States are processed and dispatched Monday to Saturday.

Order Cut-Off Time
The cut-off time for same-day processing is 2:00 PM Pacific Standard Time (Los Angeles).
Orders placed after this time will be processed the following working day.

Handling Time
0–1 working day

Transit Time
3–4 working days

Estimated Delivery Time
Orders within the United States typically arrive within 3–5 working days.

Shipping Cost
Free standard shipping on all orders.

General Shipping Notes

Delivery timeframes are estimates and may vary slightly during public holidays, peak periods, or due to carrier delays.

For international shipments, import duties, taxes, or customs charges may apply depending on the destination. These charges are the responsibility of the recipient.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

If your order is delayed beyond the estimated timeframe, please contact our support team at info@smilenova.co.

Contact Information

Email: info@smilenova.co
Phone: +61 455 055 732
Australia: SMILE NOVA – Valiant Industries Pty Ltd, 7 Winmarley Street, Floreat, 6014, WA, Australia
USA: SMILE NOVA LLC, 30 N Gould St, Ste R, Sheridan, WY 82801