Refund policy
SMILE NOVA – Returns & Refunds Policy
Effective Date: 20/01/2024
At SMILE NOVA, your satisfaction matters. We want you to feel confident with every purchase, and we are here to help if something isn’t right. Please read our returns and refunds policy below.
Return Eligibility
For hygiene and safety reasons, we can only accept returns for unused and unopened items.
You may request a return if:
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The product is unused, unopened, and in its original condition
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Your request is submitted within 14 days of the original purchase or delivery date
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You have contacted our support team to obtain a Return Authorisation (RA)
Opened, used, or tampered products cannot be accepted for return.
Return Shipping Costs
Customers are responsible for the cost of return shipping for change-of-mind returns.
If your item arrives damaged or defective, SMILE NOVA will cover the return shipping cost or provide a replacement/refund without requiring the item to be sent back (depending on the situation).
How to Start a Return
To begin a return, please contact our support team: