Returns Policy

60-Day Returns Policy

At Smile Nova, we want you to love your order. That’s why we offer a relaxed 60-day returns policy, including returns for change of mind.

If you are not completely happy with your purchase, you can request a return within 60 days of receiving your order.

1. 60-Day Return Window

You have 60 days from the date your order is delivered to request a return.

Returns are accepted for:

  • Change of mind

  • Ordering the wrong product

  • Unwanted gifts

  • Damaged or faulty items

  • Incorrect items received

  • General dissatisfaction with your purchase

2. Change-of-Mind Returns

We accept change-of-mind returns within 60 days of delivery.

For hygiene and safety reasons, change-of-mind returns must be sent back in a reasonable condition. Where possible, items should be returned in their original packaging.

We understand customers may open packaging to inspect the product. However, oral care products that have been heavily used, damaged, or returned in an unsanitary condition may not be accepted.

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us and we will make it right.

Depending on the situation, we may offer:

  • A replacement

  • A refund

  • Store credit

  • Another suitable solution

Please include your order number and, where possible, photos or videos showing the issue.

4. Return Shipping

Customers are responsible for paying return shipping costs.

We recommend using a tracked shipping service, as Smile Nova cannot guarantee that we will receive your returned item.

Return shipping costs are non-refundable unless required by law.

5. Refunds

Once your return is received and checked, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow time for your bank, card provider, or payment processor to complete the refund.

Original shipping fees are non-refundable unless required by law.

6. Products That May Not Be Accepted

Although our returns policy is relaxed, we may not be able to accept returns where:

  • The return request is made after 60 days

  • The product was not purchased directly from the Smile Nova website

  • The item has been heavily used

  • The item is returned damaged due to misuse

  • The item is returned in an unsanitary condition

  • The product was marked as final sale or non-returnable at the time of purchase

7. How to Start a Return

To start a return, contact us at:

Email: info@smilenova.co

Please include:

  • Your order number

  • Your name

  • The email address used at checkout

  • The reason for the return

Please contact us before sending your item back so we can provide the correct return instructions.

8. Purchases from Other Retailers

This policy only applies to purchases made directly from the official Smile Nova website.

If you purchased your Smile Nova product from Amazon, another marketplace, a retail store, salon, clinic, or third-party seller, please contact that seller directly.

9. Company Information

Smile Nova products are sold by:

SMILE NOVA LLC
United States

Smile Nova operates under its parent company:

Valiant Industries

10. Policy Updates

We may update this Returns Policy from time to time. Any updates will be posted on this page.

Effective Date: 12/12/2025