Shipping Policy
Shipping Policy
At Smile Nova, we aim to process and deliver your order quickly, safely, and reliably.
This Shipping Policy applies to orders placed directly through the official Smile Nova website.
1. Order Processing Time
Orders are processed Monday to Friday, excluding public holidays.
Orders are processed within 1 business day.
Our daily order cut-off time is:
4:00 PM Pacific Time (PT), Monday to Friday
Orders placed before 4:00 PM Pacific Time (PT), Monday to Friday will usually begin processing the same business day.
Orders placed after 4:00 PM Pacific Time (PT), or on weekends or public holidays, will begin processing on the next business day.
2. Delivery Time
Estimated delivery time is approximately 3 business days after your order has been processed and shipped.
Please note that delivery times are estimates only and may vary depending on your location, carrier delays, weather, public holidays, or other circumstances outside our control.
3. Total Estimated Delivery Time
Most orders are expected to arrive within approximately:
1 business day handling + 3 business days delivery
This means your order will usually arrive within around 4 business days from the date it begins processing.
4. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Please allow time for tracking information to update after your order has been dispatched.
5. Shipping Address
Please ensure your shipping address is correct before placing your order.
Smile Nova is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has started.
6. Delays
While we aim to meet our estimated delivery times, delays may occasionally occur due to:
- Carrier delays
- High order volumes
- Weather events
- Public holidays
- Incorrect shipping information
- Issues outside our reasonable control
If your order is significantly delayed, please contact us and we will help investigate the issue.
7. Lost or Missing Packages
If your tracking shows that your order has been delivered but you have not received it, please first check:
- Around your delivery location
- With household members
- With neighbors
- With your local delivery carrier
If you still cannot locate your package, contact us at:
We will do our best to assist you.
8. Damaged Orders
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- Photos or videos of the damaged item and packaging
- A brief description of the issue
We will review the issue and provide a suitable solution where appropriate.
9. Contact Us
For shipping questions, order updates, or delivery issues, please contact:
Email: info@smilenova.co
10. Company Information
Smile Nova products are sold by:
SMILE NOVA LLC
United States
Smile Nova operates under its parent company:
Valiant Industries Pty Ltd
Effective Date: 12/12/2025